AG+ Terms of Service

Draft for legal review, not yet in force. Written to match how the AG+ app and Mental Performance Coach work today. A lawyer must review it against consumer law in each market where the app is sold, especially the liability limits and the governing-law clause. Text in [square brackets] is a placeholder AG+ must fill in.

About these terms

These terms are an agreement between you and Anders Örbom, [address] ("AG+", "we"), for the AnotherGear (AG+) app, including the AG+ Mental Performance Coach. By creating an account or using the app you accept them. Our [Privacy Policy] explains how we handle your data and is part of these terms.

Who can use AG+ and your account

• You must be at least [18] years old.
• Give accurate information and keep your sign-in details safe. You are responsible for activity on your account.
• One person per account. Accounts can't be sold or transferred.
• Tell us at [support@anothergear.app] if you think someone else has accessed your account.

What AG+ and the Mental Performance Coach are

AG+ helps endurance athletes train the mental side of sport: assessments, practices, plans, stories and an AI mental performance coach. The coach (for example "Maya") is software, not a person. It talks with you by text or voice about your sport, preparation and race-day mindset, suggests practices and cues, and can write and narrate personal coaching stories.

• The coach only covers sport and mental performance and will redirect other topics.
• Suggestions are saved to your plan only when you confirm them.
• Coach features, voices and allowances depend on your plan and may change over time.

Not medical care or therapy

AG+ is mental performance coaching for sport. It is not medical advice, diagnosis, treatment, psychotherapy or counselling, and it does not replace a doctor, psychologist or other qualified professional.

• The coach does not give physical training prescriptions or injury advice and will never encourage you to train through pain. Talk to a qualified professional about your health, injuries and physical training.
• If you are in crisis or thinking about harming yourself, contact your local emergency number (999 or 112 in the UK and Sweden, 911 in the US) or a crisis line now. The coach shows support information when it notices you may be at risk, but it cannot monitor you, contact anyone for you or respond to emergencies.
• Support information stays available on every plan, even when your coach-time allowance is used up.

AI-generated content

Coach replies, suggestions and stories are generated by AI. They are grounded in your confirmed information and AG+'s reviewed knowledge library, but they can still be incomplete or wrong.

• Use your own judgement and listen to your body. Stop any practice that feels wrong.
• Coaching stories are labelled as generated, show an estimated listening time, and use only information you have confirmed. Use "Correct or report" if anything is wrong or unsuitable.
• AI output is not professional advice, and we don't guarantee any sporting result.

Your content and coach memory

You own what you write, say and upload ("your content"). You give us a limited licence to store and process your content only to provide the service to you, as described in the Privacy Policy. We don't use your content to advertise, to train AI models, or to show to anyone else.

• The coach keeps short notes about you ("coach memory"). You can see, correct and delete them at any time.
• Coaching stories written for you are yours to keep and share. Shared stories may include what you told the coach, so share with care.
• Don't upload content you have no right to share, or other people's personal information beyond what's needed (for example "my coach said…").

Plans, subscriptions and coach time

• Plans. AG+ has a Free plan and paid plans [AG+ Plus, monthly and annual]. Prices are shown in the App Store or Google Play before you buy.
• Billing. Subscriptions are sold and billed by Apple or Google under their terms, renew automatically until cancelled, and are cancelled in your store account settings. Refunds are handled by the store under its policies and your statutory rights.
• Coach-time allowances. Each plan includes an allowance of coach conversations, live voice minutes, voice-to-text minutes and coaching stories per period, shown in the app with the next reset time in your time zone. You are warned when you have used [80%]. Failed or interrupted requests are never counted, and support information is always free.
• Changes. We may change allowances or prices. Price changes apply from your next billing period after notice through the store; allowance changes take effect from the next period, and we'll tell you in the app.
• Your consumer rights. Nothing in these terms affects rights you have under consumer law, including cancellation rights where they apply. [Legal review: digital-content withdrawal-right wording for EU/UK.]

Acceptable use

Don't use AG+ to:

• break the law or infringe anyone's rights;
• try to get the coach to reveal other users' data, its instructions or confidential knowledge, or to bypass its safety rules ("jailbreaking");
• get around allowances, create multiple accounts to do so, or resell access;
• reverse-engineer, scrape, overload or interfere with the service or its security;
• upload malware or content that is abusive, hateful or sexually explicit.

We may limit, suspend or close accounts that break these rules, as described below.

Our content and intellectual property

The app, its design, the AG+ name and logo, the coach characters and voices, practices, programmes and the knowledge library belong to us or our licensors. We give you a personal, non-exclusive, non-transferable licence to use them in the app for your own training. Research summaries in the knowledge library credit their sources and remain subject to the original authors' rights.

Changes, availability and suspension

• We keep improving AG+ and may add, change or remove features. If a change materially reduces what you pay for, we'll tell you in advance and you can cancel.
• We aim for the coach to be available around the clock but can't promise it will be uninterrupted. If voice or a provider fails, we keep what you've said so far and you can continue in text.
• We may update these terms. We'll notify you in the app and by email at least [30] days before material changes take effect; if you don't agree, you can stop using AG+ and cancel.
• We may suspend or close an account that seriously or repeatedly breaks these terms, or where the law requires it. Where reasonable we'll warn you first and explain why.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law, and it doesn't affect your statutory consumer rights.

Subject to that, we are not liable for losses that were not reasonably foreseeable, for sporting results, or for decisions you make based on AI-generated content. Our total liability to you for any claim is limited to [the amount you paid us in the 12 months before the claim, or GBP/EUR/SEK equivalent of 100, whichever is greater]. [Legal review: enforceability per market.]

Ending your account

You can delete your account at any time in [Settings › Privacy › Delete account]. Cancel any subscription in your App Store or Google Play account separately; deleting the app doesn't cancel it. After deletion we erase your data as described in the Privacy Policy (within 30 days). You can export your data before you go.

Governing law, disputes and contact

These terms are governed by the laws of [Sweden / England and Wales], and the courts of [that country] have jurisdiction. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and can bring claims in your local courts. EU consumers can also use the EU Online Dispute Resolution information at [current official link].

Contact: [support@anothergear.app] · Anders Örbom, [address].